Grievance Redressal Mechanism

At Unico, we are committed to delivering exceptional service to our customers. Should any grievances or concerns arise, customers can easily reach out to us through the following channels.

Level 1

Customers can submit complaints through various channels, including in-person visits, email, phone call at 044 61117111, letter, or the 'Contact Us' section of our website. The initial point of resolution will be the service branch associated with the loan account. The Branch Head will be responsible for addressing the complaint.

Level 2

If the customer is not satisfied with the resolution provided by the Branch Business Head or does not receive any response within 10 days, the customer may post his/her complaint to Central Service Team by writing to customercare@unicohfc.com or mailing their complaint to “Manager, Customer Service, UNICO Housing Finance Private Limited, The Oval, 8th Floor, No. 10 & 12, Venkata Narayana Road, T. Nagar, Chennai – 600017.

Level 3

If the customer is not satisfied with the resolution provided by the Central service team or does not receive any response within 7 days, the complainant can contact the Grievance Redressal Officer of the Company whose details are given below:

Name of the GRO: Mr. L. Karthikeyan – Head – Centralized Operations
E-mail: gro@unicohfc.com
Contact no. 9940660815

Level 4

In case of non-addressal of the complaint to the customer’s satisfaction within 30 days from the above stakeholders, the customer may approach National Housing Bank at the address given below:

a. Lodging a complaint on the online grievance handling portal of NHB - https://grids.nhbonline.org.in/(S(bwo30cucspeouh3sqivfgt5w))/Default
b. Sending the complaint to NHB by post. Click Here https://www.nhb.org.in/citizencharter/Complaint_form.pdf to download the Complaint Form

The Complainant may fill and send the form along with letters or enclosures, if any, by post or courier to the following address:

Complaint Redressal Cell,
Department of Regulation & Supervision,
National Housing Bank, 4th Floor, Core 5A,
India Habitat Centre, Lodhi Road,
New Delhi 110 003.